Client Privacy Policy (as of January 1, 2007).
Advisor Financial Services, LLP Statement of Privacy
Advisor Financial Services, LLP (Advisor Financial), its partners and employees, respect and are committed to protecting the privacy of you, our subscriber/client. This Statement of Privacy applies to Advisor Financial's Web sites and governs data collection and usage by all personnel and offices of Advisor Financial. As part of the strategic wealth management process, we may gather a certain amount of personal information about you and your financial situation. It is our policy not to disclose any nonpublic personal information about our clients or former clients to unaffiliated third parties; however, in order to facilitate your financial wealth management process, it may be necessary to provide certain specific information to your account custodian(s), estate planning attorney, accountant, or your other adviser(s). These disclosures may include personal information about you such as your name, social security number, assets and income. Furthermore, regulatory authorities and law enforcement agencies may periodically review this information in order to determine compliance with securities laws. If you prefer that we not disclose such information to unaffiliated third parties, you may opt out of those disclosures and direct us to contact you in advance each time we feel it is necessary to disclose personal or financial information to unaffiliated third parties. Please see our Choice/Opt-Out section below. We restrict access to client information to ensure that your personal information remains secure and confidential. We also maintain physical, electronic and procedural safeguards that comply with federal standards to protect your privacy. Our Privacy Policy continues to apply to all former subscribers/clients of Advisor Financial.
TRUSTe Certification
Advisor Financial is a licensee of the TRUSTe Privacy Program. This privacy statement discloses the privacy practices for "www.advisorllp.com" and "www.delta401k.com."
TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe. By displaying the TRUSTe trustmark, this web site has agreed to notify you of:
- What personally identifiable information is collected from you through the web site.
- The organization collecting the information.
- How the information is used.
- With whom the information may be shared.
- What choices are available to you regarding collection, use and distribution of the information.
- The kind of security procedures that are in place to protect the loss, misuse or alteration of information under The Advisor control.
- How you can correct any inaccuracies in the information.
If you feel that this company is not abiding by its posted privacy policy, you should first contact the Privacy Coordinator by:
calling 888.644.7757 or 770.517.6411,
sending an email to
or by USPS at:
Advisor Financial Services, LLP
Attn: Privacy Coordinator
302 Creekstone Ridge
Woodstock, GA 30188
If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with Advisor Financial to resolve your concerns.
Information Collection and Use
Advisor Financial is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect personal information about you — but only when that information is provided by you or is obtained by us with your authorization. We use this information to help us manage your assets. Examples of sources from which we collect information include, but is not limited to: telephone conversations with you, correspondence (including e-mail) with you, and financial questionnaires.
Parties To Whom We Disclose Information
As a general rule, we do not disclose any personal information about our current or former clients to anyone. However, to the extent permitted by law and any applicable state Code of Professional Conduct/Ethics, certain nonpublic information about you may be disclosed in the following situations:
- To comply with a properly issued and enforceable subpoena or summons.
- In the course of review of our firm's practices under the authorization of a state or national licensing board, or as necessary to properly respond to an inquiry or complaint from such a licensing board or organization.
- In conjunction with a prospective purchase, sale, or merger of all or part of our practice, provided that we take appropriate precautions (e.g., through a written confidentiality agreement) so the prospective purchaser or merger partner does not disclose information obtained in the course of the review.
- As part of any actual or threatened legal proceedings or alternative dispute resolution proceedings either initiated by or against us, provided we disclose only the information necessary to file, pursue, or defend against the lawsuit and take reasonable precautions to ensure that the information disclosed does not become a matter of public record.
- To provide information to affiliates of the firm and nonaffiliated third parties who perform services or functions for us in conjunction with our services to you, but only if we have a contractual agreement with the other party which prohibits them from disclosing or using the information other than for the purposes for which it was disclosed. (An example of such a disclosure includes using a brokerage firm to custody client assets.) You have the right to opt out of this policy as described in the Choice/Opt Out section below.
Subscription
In order to use this website, a user must first complete the subscription form. During the initial subscription process a user is required to give their contact information (such as name and email address). This information is used to contact the user about the services on our site for which they have expressed interest. For our Employee-Direct Services, limited demographic information is required, such as, employee type and base location.
Log Files
Like most standard Web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
Cookies
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. Persistent cookies enable us to track and target the interests of our users to enhance the experience on our site.
Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use a credit card processing company to bill users for services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
Links
This web site contains links to other sites. Please be aware that we, Advisor Financial, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
Surveys
From time-to-time our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Security
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line.
When our subscription form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our sign-up form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing.' While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure that our customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage. If you have any questions about the security at our website, you can send an email to: .
Special Offers
We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on portfolio modifications, portfolio manager comments, and general subscriber information. Out of respect for the privacy of our users, we present the option to not receive these types of communications. Please see our choice and opt-out below.
Site and Service Updates
We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.
Correction/Updating Personal Information
If a user's personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we provide a way to correct, update or remove that user's personal data provided to us. This can be done at the "My Account" page on our web site. You may also contact us directly at 888.644.7757 or 770.517.6411.
Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. This option can also be accessed in the "My Account" page on our web site. Users of our site are always notified when their information is being collected by any outside parties. You may also contact us at 888.644.7757 or 770.517.6411.
Enrollment in our Employee-Direct Services program requires that the user provide us with an email address. As a subscriber of either our Employee-Direct Services or our Private Account Services, you will receive the Managing Director's comments (Private Account Services) and portfolio change notices (Employee-Direct Services) via email. The client is given the opportunity to 'opt-out' of receiving any email contact except for administrative purposes, i.e. account renewal notices, etc. at the point where we ask for the information. If at a later date, you decide that you no longer desire email contact from us (except for administrative purposes) you may 'opt-out' on the "My Account" page of our web site. You may also contact us at 888.644.7757 or 770.517.6411.
Notification of Changes
If we decide to change our privacy policy, we will notify you via email or US Mail, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If, at any point, we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of email or US Mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.